Privacy Policy

1) Definitions

• Personal Data: any data about an identified or identifiable individual, as defined under UU PDP.
• Controller: the party that determines the purposes and controls the processing of Personal Data.
• Processor: the party that processes Personal Data on behalf of a Controller.
• Processing: any operation performed on Personal Data (collection, storage, use, disclosure, deletion, etc.).

2) Scope

This Policy applies to:

• Visitors of techindigital.com
• Prospective customers contacting us via forms, email, WhatsApp, or other channels
• Users of Kasir Laundry and Bengkel Pintar

This Policy does not apply to third-party websites, apps, or services that may be linked from our website or integrated into the Services (see Section 9).

3) Personal Data We Collect

3.1 Data you provide directly

• Identity and contact information (e.g., name, email address, phone number/WhatsApp number)
• Business information (e.g., business name, business address, branch information)
• Account credentials (e.g., username, user ID, and hashed authentication data)
• Support communications (e.g., messages, attachments, screenshots you send to support)

3.2 Data processed through product use (business/customer data)

Depending on how you use Kasir Laundry and Bengkel Pintar, you may input or upload data such as:

• Customer records (e.g., customer name, phone number, order/service history)
• Transaction records and invoices/receipts
• Inventory/service items, pricing, promotions
• Operational records (e.g., staff/operator name, branch usage logs)

3.3 Automatically collected data

• Device and technical data (e.g., IP address, device type, OS version, browser type)
• Usage data (e.g., pages visited, features used, timestamps, crash logs)
• Approximate location derived from IP (not precise GPS)
• Cookies and similar technologies (see Section 8)

3.4 Sensitive Personal Data

We do not intentionally collect “Specific Personal Data” (data pribadi spesifik) as defined under UU PDP (e.g., health data, biometric data) unless it is required by your chosen use case and you provide it lawfully. If you upload such data, you represent that you have a lawful basis and necessary consents under UU PDP.

4) Legal Basis and Purposes of Processing (UU PDP)

We process Personal Data under UU PDP for one or more of the following bases, as applicable:

• Consent (Persetujuan) where required (e.g., certain marketing communications).
• Contract performance to provide the Services you request (e.g., account creation, service delivery).
• Legal obligations (e.g., compliance with applicable laws, lawful requests).
• Legitimate interests (Kepentingan yang Sah), such as improving security, preventing fraud, and enhancing the Services, provided these do not override your rights.

We use Personal Data for the following purposes:

• To create and manage accounts, authenticate users, and provide core functionality.
• To process and store your records within Kasir Laundry and Bengkel Pintar.
• To provide customer support, troubleshoot issues, and respond to inquiries.
• To maintain, analyze, and improve performance, reliability, and user experience.
• To ensure security, detect/prevent fraud, abuse, or unauthorized access.
• To send important service notices (maintenance, security alerts, policy updates).
• To comply with applicable legal requirements and enforce our terms.

5) Data Retention

We retain Personal Data only for as long as necessary to fulfill the purposes described in this Policy, including: (i) providing the Services, (ii) meeting legal, accounting, or reporting obligations, and (iii) resolving disputes and enforcing agreements.

If you request deletion or close your account, we will delete or anonymize Personal Data within a reasonable timeframe, unless retention is required or permitted by applicable law.

6) Data Security

We implement reasonable technical and organizational measures to protect Personal Data, which may include:

• Access controls and least-privilege policies
• Encryption in transit (e.g., HTTPS/TLS) and, where appropriate, encryption at rest
• Security monitoring and logging
• Regular updates and vulnerability management
• Backup and recovery procedures

7) Disclosure and Sharing of Personal Data

We do not sell or rent your Personal Data. We may share Personal Data only in the following circumstances:

7.1 Service providers (sub-processors)

We may share data with trusted third-party providers who support our operations (e.g., hosting, cloud infrastructure, analytics, email delivery, customer support tooling), strictly to provide the Services. Such providers are required to protect data and process it only on our instructions.

7.2 Legal requirements

We may disclose data if required by law, court order, or lawful request by authorized government agencies, or to protect rights, safety, and security, in accordance with applicable law.

7.3 Business transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, Personal Data may be transferred as part of that transaction, subject to appropriate safeguards.

7.4 With your instructions

We may share data when you request or authorize us to do so (e.g., integrations you enable).

8) Cookies and Similar Technologies

We may use cookies and similar technologies to operate the website, remember preferences, and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect certain features.

9) Third-Party Services, Links, and Integrations

Our website or Services may contain links to, or integrate with, third-party services (e.g., app stores, payment providers, analytics tools, messaging platforms). We do not control those third parties and are not responsible for their privacy practices. Your use of third-party services is subject to their own terms and privacy policies.

10) Your Rights Under UU PDP

Subject to applicable law (including UU PDP), you may have the right to:

• Request access to your Personal Data and obtain information about how it is processed
• Request correction of inaccurate or incomplete Personal Data
• Request deletion or destruction of Personal Data (where applicable)
• Withdraw consent (if processing is based on consent)
• Object to certain processing activities (where applicable)
• Request restriction or suspension of processing under certain conditions
• Receive a record of processing activities, where required by law and applicable to your situation

If you are a customer of a business using Kasir Laundry or Bengkel Pintar, please contact that business first. They may be the Controller of your data. We will support the Controller as required.

11) Cross-Border Data Transfers

Your data may be processed or stored on servers located in Indonesia or other countries depending on our infrastructure and service providers. Where cross-border transfers occur, we will apply reasonable safeguards and comply with applicable requirements under UU PDP and relevant regulations.

12) Data Breach Handling

If we become aware of a personal data breach affecting our systems, we will take reasonable steps to investigate, mitigate, and, where required by applicable law, notify relevant parties or authorities.

13) Children’s Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect Personal Data from children. If you believe a child has provided Personal Data to us, please contact us so we can take appropriate action.

14) Changes to This Privacy Policy

We may update this Policy from time to time. The “Last Updated” date at the top will indicate when changes were made. Continued use of the Services after updates means you accept the revised Policy.

15) Contact Us

If you have questions, requests, or complaints regarding this Policy or our data practices, please contact: